With amazing customers like you, we are constantly hearing feedback about all the reasons you love SmartPak. While we never get tired of hearing about it, we thought it was our turn to return the favor and tell you all the reasons why we love you! We just hit a huge milestone on our Facebook page reaching 200,000 fans! In honor of such a momentous event, here are 200 reasons why SmartPakers love YOU! From Customer Care to Accounting, everyone had something to share. Enjoy!
- “I love our customers because I love seeing the rider to rider connection that happens when our customers call-in and work with one of our amazing Customer Care team members.” Tom, CFO
- “I love our customers because they love to laugh with us.” Sarah P., Marketing
- “I love our Customers because they send us pictures of themselves winning blue ribbons and looking fabulous in their SmartPak purchases.” Sara F., Creative
- “We love our customers because they teach us something new every day.” Jessica N., Marketing
- “I love our customers because they take us everywhere. I love being on the phone while the customer goes out to the barn to measure something, or out to their truck to see how much leather cleaner they have left, or into the tack room to see if they can find their special show gloves.” Briana K., Customer Care
- “I love our customers because I get to interact with them every day on our social networks just as I do my personal friends. Our customers follow us on our website, blog, Facebook, Twitter, Pinterest, Google+ and YouTube and THAT is pretty awesome!” Bekky M., Marketing
- “I love our customers because they multitask! Placing orders while teaching a lesson and planning tomorrow’s turnout schedule is a breeze!” Cathlin B., Finance
- “I love our customers because I can talk to them for hours about their horses and dogs. It makes work, not feel like work at all and that is an AWESOME feeling!” Ashley D., Customer Care
- “I love our customers because they surf our site with every imaginable device and browser.” Rick P., IT
- “I love our customers because they take the time and effort to attend live lectures (for the topics as well as the handouts and prizes!)” Dr. Lydia Gray, Staff Veterinarian
- “I love getting to connect with a customer over the phone or through chat and at the end of the conversation, having an invitation to come ride or visit!” Sara R., Customer Care
- “I love our customers because they give me a reason to talk about horses all day long.” Sarah P., Marketing
- “I love our customers because they love their horses so much they use SmartPaks!” Linda S., Store Associate
- “I love our customers because they let us share in all the emotions that come along with horse ownership. Whether it be excitement over a new horse, tears over a lost pet, or frustration about a health problem, we are in it together!” Emily J., Marketing
- “I love our customers because they love ponies!” Katie T., Finance
- “I love our customers because it doesn’t matter when I pick up the phone, whether I’m calling a customer or they’re calling me, they share my enthusiasm and downright addiction for all things horses! They ask GREAT questions, they want to take care of their horses the best way they can, they want to learn new things, and they love, love, love talking about their horses. Just like me!” Susan T., Barn Programs
- “I love that we run into our customers everywhere, including the people we work with to buy paper for our catalogs!” Remlee C., Circulation
- “I love our customers because they trust that we will always help them make the best decisions for their horses!” Kaitlyn Z., Customer Care
- “I love our customers because they are committed to feeding their dogs healthy and balanced diets.” Meghan L., Marketing
- “I love our customers because they make me feel less guilty about how much of my paycheck I spend on my animals!” James G., Customer Care
- “I love our customers because they love us back – they are so kind and share their feedback often!” Lucy B., Customer Care
- “Our customers love their animals as much as we do, and that’s a lot!” Jenny H., Customer Care
- “Our customers are SmartPak. It is nice to be able to relate to the people you are working with on a regular basis through personal interests and experience.” Annie C., Marketing
- “I love that our customers give us feedback on our website because it helps us improve our systems and make them more efficient” Kim P., IT
- “I love our customers because they are Smarter horse owners that take extra special care of their horses.” Hilary G., Marketing
- “I love our customers because they tell us which products are great and which products stink!” Jenny H., Customer Care
- “I love our customers, they send us valuable feedback about our website. Their feedback tells us what designs and features they like and what they don’t, so we can go on to make the site even better for them.” Amanda C., Web Marketing
- “I love our customers because if they’re shopping with us, they take great care of their horses and dogs!” Marissa R, Customer Care
- “As someone who is new to the horse world and to SmartPak, I learn something fun and interesting about our customers every day!” Barbara S., Human Resources
- “I love our customers because sometimes they even teach US a thing or two!” Carolyn H., Customer Care
- “We love our customers because they appreciate us so much!” Jessica N., Marketing
- “I love our customers because they are so fun to talk horses with! My job is to talk to people about horses all day long. Not a bad way to spend the day!” Jessy S., Customer Care
- “I love our customers because of how much of themselves they share with us. We get so many stories and photos from people that invite us into their lives, it makes what we do feel so personal.” Kristi, Staff Photographer
- “I LOVE talking to people about their horses and dogs! It is so much fun to learn what are customers are doing – if they’re showing, going trail riding, or teaching their dogs new tricks!” Jenny H., Customer Care
- “I love how passionate our customers are about their sport.” Jon D., IT
- “I love our customers. Our days are never slow and never boring, every one is different – our customers make sure of that!” Laura P., Customer Care
- “I love our customers because they come up with ideas that turn into new features.” Jim B, IT
- “I love our customers because I love sharing not only our happy stories together, but also our war stories! I love when our customers call us to order SmartCalm or SmartMare Harmony and are very polite when picking their adjectives to describe their horses.” Sarah G., Customer Care
- “We love our customers because they love our silly antics…who else would like a picture of a dog and a banana 175 times?!” Cathlin B., Finance
- “I love our customers because they are so creative with their custom embroidery selections.” Molly H., Merchandising
- “I love our customers because they love us.” Matt S., IT
- “I love our store customers because they come in just to tell us about their new horse or how their horse show went!’ Jen B., Store Manager
- “I love our customers because I am always learning new things from them like learning about their discipline, their horse or their favorite products!” Lucy B., Customer Care
- “I love our customers because they know that a horse’s muzzle against your cheek is the closest thing to heaven on earth.” Sarah P., Marketing
- “I really love our customers because it has given me the opportunity to re-connect with horse people whom I have met over the years.” Eilene H., Accounting
- “I love our customers because they have great taste.” Jenny H., Customer Care
- “I love our customers because they teach us what we need to do to serve them better.” Kristen I., Finance
- “I love our customers because word of mouth is powerful-and they do our marketing for us!” Meghan L., Marketing
- “I love our customers because they provide awesome product reviews that help give other customers an inside scoop on the products.” Lauren, Web Marketing
- “I love our customers because each time I pick up the phone it’s like talking to a friend. It’s so easy to share stories with our customers.” Courtney B., Customer Care
- “I love our customers because they tell us how they really feel, even if it’s not good news, because that’s how we get better!” Sarah P., Marketing
- “I love that our customers are willing to share their success stories, product reviews/suggestions that help us, help them, take better care of their horses and dogs.” Holly A., Creative
- “I love our customers because they love to call and email us to let us know how much they love our catalog!” Karen M., Creative
- “I love our customers because they ask the really difficult questions that keep us on our toes!” Meghan L., Marketing
- “We love our customers because they love when we ask them to donate their SmartPaks to charity.” Cathlin B., Finance
- “I love our customers because they search for our products by name on Google and help SmartPak become the top of mind for equine retailers.” Cathleen V., Web Marketing
- “I love our customers because they love letting us know what great products they like and what products they would love improvements on. This helps us find the best products and create even better ones!” Kate C., Merchandising
- “I love our customers because they are just like us. I love learning about their horses and being able to relate to them.” Katrina C., Customer Care
- “I love our customers because they can spot the SmartPak logo on a fleece a mile away and stop you just to say thanks and chat about their horses.” Cathlin B., Finance
- “I love our customers because of how much they love their animals, and want to provide the best possible care for their horse, dog, cat, goat, etc. that they possibly can. I love hearing stories about customer’s critters, their successes and triumphs, the trials and tribulations, and doing what I can to help in each and every situation that may arise.” Jessica D., Customer Care
- “I love our customers because they name their horses fun things, and it makes me laugh.” Sara F., Creative
- “We get to celebrate victories together! Whether it’s an accomplishment in their horse’s training or helping them learn how to access their SmartPak account online, we get to share in the celebration of the accomplishment!” Sara R., Customer Care
- “So many of our customers are also employees—and I LOVE our employees!!” Jennifer B., Human Resources
- “I love our customers because they can appreciate getting a great deal from a great company.” Bill A., IT
- “I love when my customers stretch my knowledge on products. It helps to further my education and in the end, helps me to be an even better lead associate.” Christina J., Store Associate
- “I love our Customers because sometimes they can help US pick the best products for our horses.” Casey F., Customer Care
- “I love our customers because they remind me every day why I love this sport.” Sarah P., Marketing
- “I love how excited they are to see us in person! I feel famous when someone comes up to the SmartPak table!” Sara R., Customer Care
- “I love our customers because they love their animals. It makes me crazy when people don’t take care of their animals, so I love that our customers do their best to take great care of their horses and dogs (I also love that they let us help them!)” Emilie M., Pharmacy
- “I love how easy it is for them to lose track of time while they talk to us; just like you do with your friends!” Sara R., Customer Care
- “I love our customers because we wouldn’t be here without them.” Heather C., Finance
- “I love our customers because they agree that there’s no better place to be than on the back of a horse.” Sarah P., Marketing
- “I love our customers because they are savvy online shoppers.” Kent P., Web Marketing
- “I love our customers because they want us to build cool new features for them and then they use them.” Rick P., IT
- “I love our customers because they are truly passionate about their horses and making sure they are happy and healthy!” Carey M., Web Marketing
- “I love our customers because they (and their horses) were the inspiration behind our SmartSupplements formulas!” Jessica N., Marketing
- “I love our customers because they are so friendly and really show us how much we mean to them. Hopefully we can show them how much they mean to us, too!” Carolyn H., Customer Care
- “I love to see the faces of people when I tell them I work at SmartPak, they just light up. It just tickles me.” Gina F., Accounting
- “I love our customers because they give me a chance to play detective when I’m working with them to find the perfect product or supplement for their horse.” Katie G., Customer Care
- “I love our customers because their passion and dedication inspires me every day.”Sarah P., Marketing
- “I love our customers because they share their photos and awesome success stories!” Jenny H., Customer Care
- “I love that I can chat about events across the country with our customers. We have so much in common!” Samantha D., Customer Care
- “I love our Customers because they always chat us up to their friends!” Casey F., Customer Care
- “As a non-rider, I love how much the customers are teaching me. It’s helping me do the best that I can for them!” Devon S., Creative
- “I love our Customers because they are always excited to rock SmartPak gear at Tradeshows and Horseshows!” Casey F., Customer Care
- “I love our customers because they can’t wait to share their photos and stories with us, and give us updates on how their horse or dog is doing. It’s like we’re all one giant SmartPak family.” Carrie S., Creative
- “I love our customers because they are so much fun to talk to! I feel like I make a bunch of new friends each and every day.” Marisa C., Customer Care
- “I love our customers because they are always so quick to respond when they get something that we have done that they think is beautiful, and it feels really good to know that our work has made someone happy.” Judy C., Engraving
- “I love that they tell us about their horses and I feel like we get to know them! I love to hear about their progress – when a customer calls to say that their horse is feeling great on SmartFlex Senior or their horse’s coat has really started to shine with SmartShine Ultra.” Jenny H., Customer Care
- “We love our customers because they’re always finding new creative things to do with their used SmartPaks!” Cathlin B., Finance
- “I love our customers because they know a good thing when they see it.” Juan S., IT
- “I love our customers because by using our system and our products, they show that taking good care of their animals is important to them.” Dodd C., Operations
- “I love our customers because “wowing” them is what makes my job so fun!” Colby B., Marketing
- “I love our customers because they make me feel like having a self-professed “horse obsession” is totally normal.” Jackie M., Customer Care
- “I love our customers because they give us great ideas on how we can make them happier…and that’s what it’s all about!” Lisa M., Marketing
- “I love our Customers because they’re making our dreams a reality in their barns, using SmartPaks and SmartSupplements to keep their horses happy and healthy.” Sara F., Creative
- “I love our customers because they remind me every day, how amazing horse and dog people really are.” Bekky M., Marketing
- “I love our customers because they are more like friends than clients.” Kerri V., Marketing
- “I love our customers because they take such good care of their horses and dogs!” Liz R., Customer Care
- “I love our customers because they have great taste. They love all of the fun and exciting products we pick and make!” Maria T., Merchandising
- “I love our customers because they let us glimpse into their passion a little bit every time we ship them an order.” Kristen I., Finance
- “I love our customers’ creativeness. Although we offer some standard and creative personalization options, we will occasionally get a request to embroidery products we never thought to embroider and they end up looking amazing! A good example of this are the flymasks!” Brian M., Operations
- “I love our customers because they teach us every day what dedication and a passion for horses means!” Helen M., Accounting
- “I love our customers because they give us the opportunity to put our supplement nerd skills to use.” Caitlin M., Customer Care
- “We love our customers because they truly want to learn how to take better care of their horses and dogs” Jessica N., Marketing
- “I love our customers because they let us be a part of their horses’ care.” Megan A., Store Associate
- “I love our customers because they are funny, honest and loyal.” Renee P., Merchandising
- “I love our customers because after representing SmartPak at tradeshows for three years, they have become friends that I look forward to seeing at each event!” Emily J., Marketing
- “I love our customers because they’re just like me, they enjoy shopping and horses.” Rachel M., Store Associate
- “I love our store customers because they bring puppies in for us to play with!” Jen B., Store Manager
- “I love our customers because when we see them at the most unexpected places they always have the nicest things to say about us! Makes my day!” Paige Z., Customer Care
- “I love our customers because they’re not afraid to ask their burning questions (and other customers aren’t afraid to jump in with comments and suggestions).” Dr. Lydia Gray, Staff Veterinarian
- “I love our customers because they share their feedback, so we can continue doing what works, and help improve what might need a bit of help.” Jen G., Customer Care
- “I love our customers simply because they make me laugh. All the horse stories are great!” Erica H., Customer Care
- “I love our customers because they share their feedback! Our customers tell us what they want! Our customers have contributed to many positive changes at SmartPak including: the addition of more western products, a wishlist, the SmartPak Builder, ect.” Jenny H., Customer Care
- “I love our customers because we can chat about each other’s horses or dogs and get off the phone feeling like we just spoke with an old friend.” Lauren H., Customer Care
- “I love our customers because they take time out of their busy schedules to listen and learn about horse health.” Dr. Lydia Gray, Staff Veterinarian
- “I love our customers because they’ll tell us their waist, hip and calf measurements before we’ve even gotten their first name!” Lauren H., Customer Care
- “I love our customers because they demand the highest level of service, and they deserve it!” Meghan L., Marketing
- “I love our customers because they appreciate how hard we work for them.” Rick P., IT
- “Nothing makes me happier than being able to greet a store customer by name ask about his/her horse (by name). I truly think of our customers as extended family and love them for allowing us to build these kind of memorable relationships with them!! Alexa H., Assistant Store Manager
- “I love our customer’s because they really care about their horse’s well being.” Kaitlyn Z., Customer Care
- “I love our customers because although I am not lucky enough currently to have my own horse, I get to listen to all of their wonderful stories and live a little through them!” Paige Z., Customer Care
- “I love our customers because they let us know when we’ve made a wrong step-and forgive us!” Meghan L., Marketing
- “I love our customers because they are so generous with their feedback! This feedback helps us build and maintain strong and lasting relationships with them.” Heather G., Accounting
- “I love our customers because they make my day when they remember my name and make me laugh on a call.” Lucy B., Customer Care
- “I love our customers because they are passionate about the sport, just like SmartPak!” <em>Kent P., Web Marketing
- “I love our customers because they love their horse(s) as much as I love mine.” Jess R., IT
- “I love our customers because they share our failures with us and we learn from our mistakes and become a better company because of it.” Jenny H., Customer Care
- “I love my customers because they make me love what I do!” Nazera C., Customer Care
- “I love our customers because they laugh and can relate when we’re talking about how “special” our animals are sometimes.” Cathlin B., Finance
- “I love our Customers because by purchasing their pharmaceuticals from our SmartPak Pharmacy, I know there are pet mothers and fathers out there that truly care about their animals welfare.” Brett C., Pharmacy
- “I love our customers because they go to bat for us.” Meghan L., Marketing
- “I love our customers because they get my horsey jokes! What did the horse say when he fell over? Help! I’ve fallen and I can’t giddyup!” Megan O., Customer Care
- “I love our customers because I learn more about good horsemanship every time I have a conversation with one of our customers.” Donnie S., Marketing
- “I love our customers because they have an amazing sense of humor!” Kassidy B., Customer Care
- “I love our customers because they are always happy to share their Success Stories with us!” Karen M., Creative
- “I love our customers because I get to continually implement new systems, machines, building layouts and processes to keep up with their demands.” Dodd C., Operations
- “We love our customers because they don’t mind hearing dogs barking in the office when we’re on the phone together.” Jessica N., Marketing
- “I love how much our customers love their horses, dogs and other pets!” Karen S., IT
- “I love our customers because they are always happy and excited to see us, even in line for the porta-johns at the Avon Walk For Breast Cancer!” Emily J., Marketing
- “I love our customers because it is awesome to talk about horses all day with them!” Claire G., IT
- “I love our Customers for having awesome horse names like “Sylvester Stallone”, “Splash Me In Kisses”, “Cucumber” and “The Other Man”!” Casey F., Customer Care
- “I love our customers because they care about animals.” Rick P., IT
- “I love our customers because they are always keeping us on our toes!” Megan Z., Customer Care
- “I love our customers because they laughed when I spilled a bucket of water down my pants in the Stuff Riders Say video.” Sarah P., Marketing
- “I love our customers because no matter how much time we put into a marketing campaign, it’s the picture of Tom (our CFO) wearing a bridle that gets them talking.” Meghan L., Marketing
- “I love that they can talk honestly about how much they love their animals because they can tell we feel exactly the same way (baby voices and silly pet names and all).” Sara R., Customer Care
- “I love our customers because they always interact with our email campaigns. They give great feedback on our products and incentives. Every time I design a newsletter I get so much support from our customers who always have something nice to say about the layout. Makes my job so great!” Kiki S., Web Marketing
- “I love our customers because they send in raps via Facebook!” Jenny H., Customer Care
- “I often have recruiting conversations with customers interested in employment at SmartPak and the excitement they have for our company before even interviewing is AMAZING!” Jennifer B., Human Resources
- “I love our customers because there’s a little pony girl squealing with delight inside each and every one of them (SQUEEEEEEEEE!)” Sara F., Creative
- “I love that our customers will take the time and send positive feedback which is shared with all of the production staff. It is very easy for the hourly associates to fall into a pattern of everyday picking and shipping and forget that someone on the other end opens the box they are packing. They forget that there job matters and customers appreciate what they do enough to take the time and send even a simple “Thank You” which truly goes a long way.” Brian M., Operations
- “We love our customers because they think of fun ways to re-use empty SmartPaks (like donating them to schools to use as paint trays!)” Jessica N., Marketing
- “I love that our customers enjoy finding us anywhere they can. I ran into a customer at McDonald’s and she told the whole place how great SmartPak is!” Briana K., Customer Care
- “I love our customers because they recycle their SmartPaks by making jello shots in them (true story from Rolex).” Lissa W., Marketing
- “I [also] love our customers because they send us adorable photos of their horses!” Veronica H., Customer Care
- “I love our customers because they enjoy our catalogs. It makes fulfilling catalog requests fun!” Claire M., Circulation
- “I love our customers who just walk up to our booth at trade shows and gleefully say “SmartPak!” like we’re a boy band or something.” Elizabeth R., Customer Care
- “I love our customers because they name their animals things like Booger and Pretzel Twist.” Meghan L., Marketing
- “I love our customers because they can be a little nutty and very entertaining!” Jenny H., Customer Care
- “I love our customers because they are as excited about what we do as we are. That makes us more excited and the cycle continues.” Bjorn M., Web Marketing
- “I love our customers because they will talk about horses all day with me!” Lara W., Customer Care
- “I LOVE our customers passion and support for SmartPak’s mission and values!” Jennifer B., Human Resources
- “I love our customers because they know that when you bury your face in your horse’s neck, all is right with the world.” Sarah P., Marketing
- “I love our customers because they aren’t just customers, they are hard core SmartPak fans. I am constantly reminded how great SmartPak is when I am out in the horse world talking to other horse owners or reading blogs online. Everyone is always saying “I LOVE SmartPak!”” Kristina S., Fulfillment
- “I love our customers because they can quote our Stuff Riders Say videos!” Kristen L., Customer Care
- “I love our customers because they woke me up in the airport when our airplane finally arrive after a 4 hour delay!” Briana K., Customer Care
- “I love our customers because they let me “chat” with them about their ponies all day, every day, just like a friend at the barn. How lucky am I that they want to share stories about their horses with me?!” Sara R., Customer Care
- “I love our customers because they will follow us into the bathroom at horse shows just to say how much they love us.” Lissa W., Marketing
- “I love our customers because they are equestrians just like me!” Emily D., Accounting
- “I like when I recognize customers! I feel like I work at Cheer’s, where everybody knows your name We have a great group of customers we get to speak to regularly and really know their stories and their animals. I love seeing their name pop up on chat or their phone number and account when they call.” Sara R., Customer Care
- “I love our customers because they are as seriously playful as us. My favorite example being the time a customer sang to me to explain their horse’s name ‘Don’t Cha-Don’t Cha wish your girlfriend has hot like meeee’!” Emily J., Marketing
- “I love our customers because they teach me something new everyday and they tell us literally hundreds of times a week how much they love us! They make us feel good!” Jamie G., Customer Care
- “I love our customers because they help us “proof” our catalog! :)” Karen M., Creative
- “I love our customers because when I body-clipped the image of a SmartPak on my horse’s butt, they’d come up to me and tell me how much they loved SmartPaks!” Erin S., Marketing
- “I love our customers because they inspire me to be a better person.” Brad B., Marketing
- “I love our customers because they take the time to call us, when they could just use the website!” Marissa R., Customer Care
- “I love our customers because they get how helpful the SmartPak system is. I can’t tell you how many times I have heard, ‘I wish I can come up with that idea’.” Dodd C., Operations
- “I love our customers because we can geek out over everything equine together.” Caitlin M., Customer Care
- “I love when our customers come in to the store on days when they know I am working, just so they can say hi and catch up!” Christina J., Store Associate
- “I love our customers because they appreciate the good service we provide and they let us know.” Jenny H., Customer Care
- “I love our customers because they love us right back, even though we’re a little bit crazy.” Sarah P., Marketing
- “We love our customers because we know they think it’s cool when we go into the office with bits of hay in our hair.” Jessica N., Marketing
- “I love our customers because they keep me on my toes every week. I love to see what products they are buying from us and trying to reorder as quickly as possible to keep it in stock for them so they are happy!” Erin M., Merchandising
- “I love our customers because they share funny stories about their horses with us.” Martha B., Customer Care
- “I love our customers, because when I’m talking to them and helping choose supplements for their horses, I feel like I’m talking to a good friend in the barn.” Ellen B., Customer Care
- “I love our customers because they make it exciting to come to work every day to talk about horses!” Megan Z., Customer Care
- “I love our customers because they send us great stories and photos to use in our catalogs.” Megan L., Creative
- “I love our customers because I can learn from them! They always ask great questions and I love hunting down the answers.” Laura G., Pharmacy
- “I love when our customers get so excited when they recognize one of us they’ve spoken to before!” Paige Z., Customer Care
- “I love our customers because they spend time to read nutrition and health related articles on our blog to further their equine knowledge and provide the best care for their horses and dogs.” Bekky M., Marketing
- “I love our customers because they talk to us like old friends, for better or for worse.” Briana K., Customer Care
- “We love our customers because when someone calls you crazy it’s a compliment…horse crazy that is!” Cathlin B., Finance
- “I love our customers because each of our customers are unique and have something to share with us. We can learn from our customers and we do!” Katrina C., Customer Care
- “I love when people tell me they love SmartPak. I can always feel my face blushing with pride.” Wendy D., Accounting
- “I love our customers because THEY seriously rock!” Jenny H., Customer Care
- “I love that they love their horses like I love mine. I love how excited they get when they find out we REALLY are horse people.” Sam D., Customer Care
- “I love our customers because they’re SMART!” Marissa R., Customer Care
- “My parents (immigrants from Norway) taught me to say “Tusen Takk” – a thousand thanks – whenever I’m especially grateful. So I’d like to say Tusen Takk . . . 200 times over to all of our wonderful customers, we wouldn’t be here without you!” Paal G., CEO
Wow, wow, wow! That is so amazing! It is nice to feel loved-LOL! I have not told you lately that I love you all because you are always always just the greatest-understanding, patient, funny and always so darn helpful. I would have to think a bit to come up with 200 reason why I love smartpak, but I think I could do it! Thanks peeps for always being there for us horsey lovers!
Thanks so much Fran, that means the world to us!
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