Customer Care – Product Specialist

Turn your passion for horses and dogs into a fulfilling career with SmartPak! This individual is responsible for providing SmartPak Riders with solutions or their horse’s care. Product Specialists promote customer loyalty by demonstrating an understanding of our Riders’ horse health care needs, as well as tack, apparel, and supplies, with the goal of increasing sales of SmartPaks, supplements, tack and equipment. In addition, Product Specialists cultivate relationships with our Riders by providing exemplary customer service. This position pays a salary, bonus and commission opportunities.

The Nitty Gritty:

  • Responsible for all aspects of service and sales including, but not limited to-
    • Selling SmartPak solutions and confidently making product recommendations regarding SmartPaks, supplements and supply product lines
    • Driving brand-building initiatives through the execution of marketing programs and promotions
    • Account management duties including answering calls/emails, placing orders, and providing solutions
    • Expert knowledge of SmartPak supplement and supply product lines
  • Responsible for own professional development/growth with assistance from manager in areas, including, but not limited to-
    • Personal goal setting
    • Team interaction and communication
  • Develop individual knowledge and skills in areas such as customer service, consultative selling, SmartPak systems, and equine and canine health and nutrition.
  • Participate in continuing education programs with Staff Veterinarian and vendors.
  • Other duties as assigned.

Position Must Have’s:

  • Bachelor’s Degree
  • Sophisticated communication skills, both written and verbal
  • Proficient time management and organizational skills
  • Strong supplement and product knowledge
  • Confident, risk-taker with a great sense of humor
  • Exhibits consistent sales skills and willingness to improve upon these skills
  • Comfortable working independently, as well as in a group
  • Customer service experience
  • Telephone and/or retail background are a plus
  • A sense of Humor!

Interested? Apply now!

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17 comments on “Customer Care – Product Specialist
  1. Krystin says:

    Is this a part-time or full-time position? And what would the salary range be? (…obviously amount of experience would play a roll).

    Thank you very much!! :)

    • SmartPak SmartPak says:

      Hi Krystin,
      This is a full-time position and the salary range is based on experience. If you’re interested, submit your resume by clicking the ‘Apply now’ link in the description. We look forward to hearing from you! -SmartPaker Bjorn

  2. Alaina says:

    Is this job specific to a particular location or territory?

    • SmartPak SmartPak says:

      Hi Alaina,
      This position is located in our Plymouth, MA office. Thanks for the interest! -SmartPaker Bjorn

  3. Melissa says:

    Hi SmartPaker Bjorn,
    How long will this job be posted for? I would love to apply in the next few days just want to make sure I have everything ready to go first!
    Thanks

    • SmartPak SmartPak says:

      Hi Melissa,
      We leave the postings up until the position is filled, so I can’t say exactly when it will be taken down. But, if the posting is going to be taken down in the next few days I’ll reach out to you directly with contact info! :-) -SmartPaker Bjorn

  4. Erin says:

    Are there any part time positions available?

    • SmartPak SmartPak says:

      Hi Erin,
      We don’t have any part time positions available right now,
      Thanks for the interest!
      -SmartPaker Bjorn

  5. Jessica Bass says:

    Is this position still available? Also, is there any internships or entry level positions available?

    • SmartPak SmartPak says:

      Hi Jessica,
      This position is still available, we’ll take it down when it’s filled.
      We don’t have any internships available right now.
      This position requires some sales experience and a bachelor’s degree.
      Thanks for the interest!
      -SmartPaker Bjorn

  6. Rachael says:

    Any chance a remote office position may open up? Love the idea of working for Smart Pack, but can’t relocate at this time.

    • SmartPak SmartPak says:

      Hi Rachael,
      We don’t have any plans to open any remote positions right now, but we’ll be sure to announce it loudly if it’s something we do in the future! Thanks for the interest! -SmartPaker Bjorn

  7. Joanna Ireland says:

    Anything in Florida? Either Orlando or Sarasota areas??

    • SmartPak SmartPak says:

      Hi Joanna,
      All of our positions are currently based out of our office in Plymouth, MA.
      Thanks for your interest!
      -SmartPaker Bjorn

  8. Alycia says:

    Hi there, I know that you’ve mentioned that all of your offices were located in Plymouth, but I was curious to see if there were any opportunities to work from home, or even just within Canada?

    Much appreciated!

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Apparently I've been obsessed with horses since I was born, and I used to beg for pony rides on a regular basis. I started showing in 4-H, progressed to equitation and jumpers in high school and rode on the IHSA team in college where I also discovered the joys...

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