A Letter to SmartPak Equine Customers
As the documented cases and concerns surrounding coronavirus (COVID-19) increase, we know that many of our customers are thinking about how to best protect their families, both two-legged and four-legged.
I wanted to reach out to you personally and assure you that the health and safety of riders and horses remains our highest priority. As your horse health resource, we have been staying on top of the latest information about COVID-19 and its impact on companion animals with the input of our staff veterinarian, Dr. Lydia Gray. We’ll continue to monitor the situation and have created a FAQ and resource center so you can access current information. Additionally, utilizing guidance from the CDC, we have put into place safeguards and contingency plans to limit the possibility of an interruption in our services.
Part of our commitment to health and safety is caring for our team. We continue to operate our facilities with the highest of manufacturing standards and have also implemented additional precautions within these facilities and our offices such as increased cleaning and sanitization, encouraging sick team members to stay home, limiting travel and providing guidance and information so employees remain safe.
We recognize that many customers have also started to make preparations for their families, and that may include assessing your horse’s stock of supplies from supplements to fly spray and more. To assist with this planning and to limit potential interruption to your horse’s supplement program, we will be processing and shipping all AutoShip orders on an advanced schedule. For further information please visit our FAQ page.
We remain dedicated to our mission of healthy horses and happy riders and are working hard to remain open and to serve you, your families and your horses. We are honored to be a part of your horse health care team and hope to see you in the barn and at horse shows soon.
-Fraser Cameron, CEO
Thank you!!!!!!!!!!!!!!!!
Will SmartPak be considered an essential business under Gov Baker’s latest order (today, March 23)?
Hi Justine, thanks for reaching out! Our main office and shipping teams are considered essential and will continue to operate under the safety guidelines we’ve been adhering to. SmartPak Saddlery in Natick, MA will be closed to comply with Governor Baker’s stay-at-home order. You can read more about the store here: https://www.facebook.com/SmartPakRetailStore. For any other questions, please don’t hesitate to call us directly at 1-800-461-8898. Take care!
-SmartPaker Jenna
Does the free shipping include ride along items?
Hi Ingrid, thank you for reaching out! The current free shipping does not include Ride-Along items at this time. If you have any other questions on the new shipping policies or what qualifies as a Ride-Along item, please don’t hesitate to reach out directly at 1-800-461-8898 or at CustomerCare@SmartPak.com. Thank you! -SmartPaker Jenna